For concerns or inquiries about a specific transaction, a user can file a ticket in the Merchant Admin Portal (MAP).

• 1. Go to the Support Tab found in your MAP account

• 2. Complete all the details required for each tab. Items with an asterisk (*) are a mandatory field.

• Note: An automatic drop-down containing the Subject of the ticket issued is available once you point the cursor on the Subject tab. The user needs to choose the best description for the report.

• 3. Once all the fields are filled out, the user may click the Submit button to finish the transaction.

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