For concerns or inquiries about a specific transaction, a user can file a ticket in the Merchant Admin Portal (MAP).
1. Go to the Support Tab found in your MAP account
2. Complete all the details required for each tab. Items with an asterisk (*) are a mandatory field.
Note: An automatic drop-down containing the Subject of the ticket issued is available once you point the cursor on the Subject tab. The user needs to choose the best description for the report.
3. Once all the fields are filled out, the user may click the Submit button to finish the transaction.