Support
For concerns or inquiries about a specific transaction, a user can file a ticket in the Merchant Admin Portal (MAP).
- 1. Go to the Support Tab found in your MAP account
- 2. Complete all the details required for each tab. Items with an asterisk (*) are a mandatory field.
- Note: An automatic drop-down containing the Subject of the ticket issued is available once you point the cursor on the Subject tab. The user needs to choose the best description for the report.
- 3. Once all the fields are filled out, the user may click the Submit button to finish the transaction.
